Actionable Insights for Managers
Dynamically categorize your ServiceNow data and gain valuable insights to help reduce your incident/case count and resolution times
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Powerful, rule based classification on any ServiceNow table
- Setup rule based categorization runs on any ServiceNow table
- Observe trends in ServiceNow reports and dashboards
- Take action with ServiceNow Tasks
- Share relevant data with peers and Stakeholders
- Compute field values with custom scripts and flows
- Create curated input for Predictive Intelligence and other AI systems
Identify what's driving trends and take action from within ServiceNow.
Add classification rules on any criteria to identify the root cause of any recurring issue
Lower Incident/Case counts
Identify opportunities to lower incident/case counts
Improve resolution times
Identify and remove bottlenecks in issue resolution.
Share relavant information with stakeholders
Run reports and create dashboards using the classification data.